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FAQ

Which type of leather do you use for your products ?

Historically, travel bags made in Morocco are made either from cow, sheep or goat leather; ours are made out of the latter. Goat leather is known for its flexibility, lightweight and weather resistance. The texture and particular characteristics of goat leather also offer our artisans a very good material to leatherwork with.

Are your products 100% handmade ?

Thousand percent. Our leather atelier is located right in front one of the few remaining leather tanneries in the old town of Marrakech. After the initial tanning and drying, the leather goes straight out to our atelier to be manually softened and delicately cut for assembly.            

What is your return policy?

If you are not happy with your product, please ship it back to us in brand new condition and you will be provided with a replacement of your choice or a refund. Get in touch with us at hello@zeinleather.com for any return or refund related issue and we will be happy to sort it out.

Do you ship Internationally?

Yes!

How much can I expect to pay for shipping?

Nothing, shipping is on us. However, please note that when the product reaches your country, you might be expected to pay local taxes, import or customs’ fees, which we are not responsible for.   

When can I expect to receive my order ?

As we hand make each product you might expect to receive your bag between 1 to 3 weeks from the day you have ordered it, depending on the number of orders we are working on.

Do you have any products besides travel bags ?

Our atelier is specialised in travel bags. However, we are working on few ideas about other artisanal leather products that we will roll out in the future, stay tuned.